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Lab to Live 5:00 pm - 5:40 pm 16th June 2021
Timezone: BST (Europe/London)

Human empathy & conversational AI: banking, transformed

In a world that’s becoming increasingly automated, HSBC chose to welcome more personal customer contact instead of less. Although providing trusted, top-quality service for millions of customers demands a highly creative solution. Enter compassionate, conversational AI. This session looks at what compassionate AI means, and how every brand can tap into this philosophy for better customer engagement.

Nathan PearsonGlobal Head of Conversational BankingHSBCLaura BallSenior Conversational Banking Experience ManagerHSBC
Alex SpinelliCTOLiveperson
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